Learning Resources

This list gathers open-source learning resources (articles, policy reports, courses, and toolkits) to complement the AI tools repository.

This repository is aligned with UNESCO’s Digital Transformation and AI Competency Framework. It aims to support civil servants and governments in developing AI and digital competencies, including Digital Planning and Design, Data Use and Governance, and Digital Management and Execution.

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Resource	Description	Audience	Competency	Type
Hello, World? Artificial Intelligence and Its Use in the Public Sector Description This paper explores the use of artificial intelligence (AI) in the public sector. It examines the opportunities and challenges associated with AI adoption, including ethical considerations, public trust, and effective governance. Audience Public sector Competency Data use and governance Type Reading	This paper explores the use of artificial intelligence (AI) in the public sector. It examines the opportunities and challenges associated with AI adoption, including ethical considerations, public trust, and effective governance.	Public sector	Data use and governance	Reading
How Can Government Protect Constituents' Digital Privacy? Description This article explores strategies and best practices for governments to safeguard the digital privacy of their constituents. It addresses the challenges posed by the digital landscape and offers insights into effective privacy protection measures for governments to consider. Audience Public sector Competency Data use and governance Type Reading	This article explores strategies and best practices for governments to safeguard the digital privacy of their constituents. It addresses the challenges posed by the digital landscape and offers insights into effective privacy protection measures for governments to consider.	Public sector	Data use and governance	Reading
How governments can foster a digital-first culture in their workforce Description This article explores strategies for creating a digital-first culture within government organizations, discussing leadership's importance in setting the tone. Audience Public sector Competency Digital management and execution Type Reading	This article explores strategies for creating a digital-first culture within government organizations, discussing leadership's importance in setting the tone.	Public sector	Digital management and execution	Reading
How to Achieve and Sustain Government Digital Transformation Description This publication explores the process of achieving and sustaining digital transformation in government, providing insights into challenges and opportunities. Audience Public sector Competency Digital management and execution Type Reading	This publication explores the process of achieving and sustaining digital transformation in government, providing insights into challenges and opportunities.	Public sector	Digital management and execution	Reading
How to Be a Trusted Voice Online Description Recognizing the growing role of digital content creators, UNESCO launched a multilingual online course, How to Be a Trusted Voice Online in November 2024 (10,500 participants from 165 countries) to provide them with the tools to verify information, understand algorithmic impacts, and promote informed engagement with AI-powered platforms - fostering a more trustworthy digital information ecosystem. Audience Media sector Competency Data use and governance Type Toolkit	Recognizing the growing role of digital content creators, UNESCO launched a multilingual online course, How to Be a Trusted Voice Online in November 2024 (10,500 participants from 165 countries) to provide them with the tools to verify information, understand algorithmic impacts, and promote informed engagement with AI-powered platforms - fostering a more trustworthy digital information ecosystem.	Media sector	Data use and governance	Toolkit
How to Lead Digital Transformation in the Public Service Description This course offers guidance and best practices for leading digital transformation in the public service, covering strategy and change management. Audience Public sector Competency Digital management and execution Type Course	This course offers guidance and best practices for leading digital transformation in the public service, covering strategy and change management.	Public sector	Digital management and execution	Course
How to Master the Practice of Defining Problems Description A guide from the Open Data Policy Lab on problem identification, stakeholder analysis, and problem framing. Audience Public sector Competency Digital planning and design Type Toolkit	A guide from the Open Data Policy Lab on problem identification, stakeholder analysis, and problem framing.	Public sector	Digital planning and design	Toolkit
Human-Centricity in Digital Delivery: Enhancing Agile Governance Description This report focuses on the importance of human-centric approaches in digital government delivery. It explores the principles of human-centric design, agile governance, and user-centric service delivery. The report provides practical guidance and case studies to help government organizations adopt human-centric approaches and enhance the effectiveness of their digital services. Audience Public sector Competency Digital management and execution Type Reading	This report focuses on the importance of human-centric approaches in digital government delivery. It explores the principles of human-centric design, agile governance, and user-centric service delivery. The report provides practical guidance and case studies to help government organizations adopt human-centric approaches and enhance the effectiveness of their digital services.	Public sector	Digital management and execution	Reading
Impact and Challenges of AI in the judiciary Description This webinar will enable participants to develop a practical concept of Artificial Intelligence in the judiciary. Participants will benefit from an overview of the AI Act and topics such as ethics and the principles of the Rule of Law in relation to Artificial Intelligence. The programme will also cover aspects regarding the use of Artificial Intelligence in decision-making processes and examples of Artificial Intelligence tools in the judicial system. Audience Judiciary Competency Data use and governance Type Course	This webinar will enable participants to develop a practical concept of Artificial Intelligence in the judiciary. Participants will benefit from an overview of the AI Act and topics such as ethics and the principles of the Rule of Law in relation to Artificial Intelligence. The programme will also cover aspects regarding the use of Artificial Intelligence in decision-making processes and examples of Artificial Intelligence tools in the judicial system.	Judiciary	Data use and governance	Course
Implementing a Citizen-centric Approach to Delivering Government Services Description This article focuses on the implementation of a citizen-centric approach to government service delivery. It highlights the importance of understanding citizen needs, preferences, and pain points to design and deliver services that meet their expectations. The article provides insights on transforming government operations, leveraging digital technologies, and improving citizen satisfaction through a citizen-centric mindset. Audience Public sector Competency Digital management and execution Type Reading	This article focuses on the implementation of a citizen-centric approach to government service delivery. It highlights the importance of understanding citizen needs, preferences, and pain points to design and deliver services that meet their expectations. The article provides insights on transforming government operations, leveraging digital technologies, and improving citizen satisfaction through a citizen-centric mindset.	Public sector	Digital management and execution	Reading