This list gathers open-source learning resources (articles, policy reports, courses, and toolkits) to complement the AI tools repository.

Learning Resources

Resources

This repository is aligned with UNESCO’s Digital Transformation and AI Competency Framework. It aims to support civil servants and governments in developing AI and digital competencies, including Digital Planning and Design, Data Use and Governance, and Digital Management and Execution.

Resource
Future of Government 2030+
Description
A European Commission report exploring future scenarios for public governance in Europe.
Audience
Public sector
Competency
Digital planning and design
Type
Reading
Future of Government Series
Description
A World Bank collection of reports on emerging trends in public governance.
Audience
Public sector
Competency
Digital planning and design
Type
Reading
Going Digital Notes
Description
These notes offer insights, analysis, and policy recommendations related to digital transformation, covering digital governance, skills, economy, and society.
Audience
Public sector
Competency
Digital management and execution
Type
Toolkit
Good Practice Principles for Data Ethics in the Public Sector
Description
The Organization for Economic Co-operation and Development (OECD) offers these principles as a guide for promoting data ethics in the public sector. It provides recommendations and best practices for public sector organizations to ensure responsible data governance, including issues such as privacy, transparency, and accountability.
Audience
Public sector
Competency
Data use and governance
Type
Reading
Gov.UK Prototype Kit
Description
This toolkit is a collection of tools and resources aimed at helping government agencies create prototypes for digital services, including design templates, code libraries, and guidelines.
Audience
Public sector
Competency
Digital management and execution
Type
Toolkit
Government Design Principles
Description
This toolkit provides a set of design principles to guide the development of government services, emphasizing user-centered design, accessibility, and inclusivity.
Audience
Public sector
Competency
Digital management and execution
Type
Toolkit
Governments aren't getting enough digital skills
Description
This blog post highlights the gap in digital skills among government employees and its impact on digital transformation efforts.
Audience
Public sector
Competency
Digital management and execution
Type
Reading
GovTech Resources and Learning
Description
This platform provides resources focused on government technology, covering digital transformation, service delivery, and data analytics.
Audience
Public sector
Competency
Digital management and execution
Type
Toolkit
Guidance on AI and Data Protection
Description
The Information Commissioner's Office (ICO) in the United Kingdom offers this guidance document, which provides detailed information on how organizations can navigate the intersection of artificial intelligence and data protection. It offers practical advice on complying with data protection regulations while leveraging AI technologies.
Audience
Public sector
Competency
Data use and governance
Type
Reading
Guide to the Best Practice for Service Design
Description
This guide provides an overview of best practices in service design for public sector organizations. It covers key concepts, methodologies, and tools for designing and delivering user-centric services. The guide offers insights into user research, co-creation, prototyping, and evaluation techniques specific to the public sector context. It aims to support government agencies in improving the quality and effectiveness of their services through service design methodologies.
Audience
Public sector
Competency
Digital management and execution
Type
Toolkit
With the support of

User Guide

© IRCAI and UNESCO

The designations used and the presentation of materials throughout this repository do not imply the expression of any opinion on the part of UNESCO and IRCAI concerning the legal status of any country, territory, city or area, or of its authorities, or concerning the delimitation of its frontiers or boundaries. The ideas, opinions, and content presented in this repository are those of the authors; they do not necessarily represent the views of UNESCO and IRCAI and do not commit the Organizations.