Learning Resources

This list gathers open-source learning resources (articles, policy reports, courses, and toolkits) to complement the AI tools repository.

This repository is aligned with UNESCO’s Digital Transformation and AI Competency Framework. It aims to support civil servants and governments in developing AI and digital competencies, including Digital Planning and Design, Data Use and Governance, and Digital Management and Execution.

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Resource	Description	Audience	Competency	Type
Understand How AI Impacts You and Your Government Description The course is designed specifically for public servants and policymakers who are new to AI but want to explore its potential to enhance their work serving citizens. Through bite-sized, interactive lessons delivered via email, participants will learn to define AI fundamentals, evaluate its benefits and risks in government contexts, identify practical applications, and understand responsible implementation approaches. Audience Public sector Competency Data use and governance Type Course	The course is designed specifically for public servants and policymakers who are new to AI but want to explore its potential to enhance their work serving citizens. Through bite-sized, interactive lessons delivered via email, participants will learn to define AI fundamentals, evaluate its benefits and risks in government contexts, identify practical applications, and understand responsible implementation approaches.	Public sector	Data use and governance	Course
UNDP Digital Leadership Learning Modules Description These learning modules provide comprehensive training on digital leadership for public sector leaders, covering transformation strategies and governance. Audience Public sector Competency Digital management and execution Type Course	These learning modules provide comprehensive training on digital leadership for public sector leaders, covering transformation strategies and governance.	Public sector	Digital management and execution	Course
UNDP Foresight Playbook Description A UNDP guide covering foresight processes, including horizon scanning and scenario development. Audience Public sector Competency Digital planning and design Type Toolkit	A UNDP guide covering foresight processes, including horizon scanning and scenario development.	Public sector	Digital planning and design	Toolkit
Usability Testing Description This resource provides an overview of usability testing in the context of digital government services. It explains the importance of usability testing in improving the user experience and ensuring that digital services are effective and efficient. The article discusses different usability testing methods, tools, and best practices that government agencies can employ to enhance their digital services. Audience Public sector Competency Digital management and execution Type Toolkit	This resource provides an overview of usability testing in the context of digital government services. It explains the importance of usability testing in improving the user experience and ensuring that digital services are effective and efficient. The article discusses different usability testing methods, tools, and best practices that government agencies can employ to enhance their digital services.	Public sector	Digital management and execution	Toolkit
User-Centred Design Toolkit Description A guide from the South Australian government on designing user-centered digital services, covering problem identification, user research, and prototyping. Audience Public sector Competency Digital planning and design Type Toolkit	A guide from the South Australian government on designing user-centered digital services, covering problem identification, user research, and prototyping.	Public sector	Digital planning and design	Toolkit
What 'systems thinking' actually means - and why it matters for innovation today Description A World Economic Forum article that explains the concept of systems thinking, how it differs from linear thinking, and its importance for innovation. Audience Public sector Competency Digital planning and design Type Reading	A World Economic Forum article that explains the concept of systems thinking, how it differs from linear thinking, and its importance for innovation.	Public sector	Digital planning and design	Reading
When Governments Turn to AI: Algorithms, Trade-Offs, and Trust Description This report explores the use of AI algorithms by governments. It discusses the trade-offs involved in using AI for decision-making, addresses concerns related to bias and transparency, and emphasizes the importance of building public trust in AI applications. Audience Public sector Competency Data use and governance Type Reading	This report explores the use of AI algorithms by governments. It discusses the trade-offs involved in using AI for decision-making, addresses concerns related to bias and transparency, and emphasizes the importance of building public trust in AI applications.	Public sector	Data use and governance	Reading
Why we urgently need all public sector leaders to be digital leaders Description This article discusses the importance of digital leadership in the public sector, exploring the role of digital leaders in driving innovation. Audience Public sector Competency Digital management and execution Type Reading	This article discusses the importance of digital leadership in the public sector, exploring the role of digital leaders in driving innovation.	Public sector	Digital management and execution	Reading
World Trends Report on Freedom of Expression and Media Development Description A full chapter of the upcoming 2025 edition of UNESCO’s flagship report will explorethe relationship between AI and freedomof expression, addressing opportunities and challenges including censorship, surveillance, algorithmic bias,misinformation and disinformation, and the economic impacts of AI on public discourse, elections, and market dynamics. Audience Media sector Competency Data use and governance Type Reading	A full chapter of the upcoming 2025 edition of UNESCO’s flagship report will explorethe relationship between AI and freedomof expression, addressing opportunities and challenges including censorship, surveillance, algorithmic bias,misinformation and disinformation, and the economic impacts of AI on public discourse, elections, and market dynamics.	Media sector	Data use and governance	Reading