Learning Resources

This list gathers open-source learning resources (articles, policy reports, courses, and toolkits) to complement the AI tools repository.

This repository is aligned with UNESCO’s Digital Transformation and AI Competency Framework. It aims to support civil servants and governments in developing AI and digital competencies, including Digital Planning and Design, Data Use and Governance, and Digital Management and Execution.

Search Audience Competency Type

reset

Resource	Description	Audience	Competency	Type
The Hidden Value of Prototyping for Policy-Making in Tech and Beyond Description This article highlights the value of prototyping in the policy-making process, discussing how prototyping can help policymakers experiment with ideas, evaluate feasibility, and gather valuable insights before implementing at scale. Audience Public sector Competency Digital management and execution Type Reading	This article highlights the value of prototyping in the policy-making process, discussing how prototyping can help policymakers experiment with ideas, evaluate feasibility, and gather valuable insights before implementing at scale.	Public sector	Digital management and execution	Reading
The New Potential of Data-Driven Decision-Making in the Public Sector Description This article delves into the advantages of leveraging data-driven decision-making in the public sector, shedding light on its transformative potential. Audience Public sector Competency Data use and governance Type Reading	This article delves into the advantages of leveraging data-driven decision-making in the public sector, shedding light on its transformative potential.	Public sector	Data use and governance	Reading
The Promise of Data-Driven Policymaking Description This article discusses the potential of data-driven decision-making in government, exploring advances in information technology that enable more effective and targeted policymaking. Audience Public sector Competency Data use and governance Type Reading	This article discusses the potential of data-driven decision-making in government, exploring advances in information technology that enable more effective and targeted policymaking.	Public sector	Data use and governance	Reading
The Public Service's Digital Literacy Problem Description The article discusses the digital literacy challenge within public services and the need for improving digital capabilities among public servants to effectively navigate the digital landscape. Audience Public sector Competency Data use and governance Type Reading	The article discusses the digital literacy challenge within public services and the need for improving digital capabilities among public servants to effectively navigate the digital landscape.	Public sector	Data use and governance	Reading
The “Guidelines for the Governance of Digital Platforms” and AI Description CI is developing a document to review the “Guidelines for the Governance of Digital Platforms,” and their applicability to the governance of Generative AI. The document identifies areas where governance frameworks could be expanded to better address risks and opportunities posed by Generative AI; on freedom of expression, access to information, and promotion of diverse cultural content. Audience Media sector Competency Data use and governance Type Reading	CI is developing a document to review the “Guidelines for the Governance of Digital Platforms,” and their applicability to the governance of Generative AI. The document identifies areas where governance frameworks could be expanded to better address risks and opportunities posed by Generative AI; on freedom of expression, access to information, and promotion of diverse cultural content.	Media sector	Data use and governance	Reading
This is Service Design Doing Description This toolkit provides a comprehensive collection of methods, tools, and case studies for practicing service design. It covers various stages of the service design process, including discovery, ideation, prototyping, and implementation. The toolkit offers practical guidance and actionable techniques to help teams and organizations design and deliver user-centered services effectively. Audience Public sector Competency Digital management and execution Type Toolkit	This toolkit provides a comprehensive collection of methods, tools, and case studies for practicing service design. It covers various stages of the service design process, including discovery, ideation, prototyping, and implementation. The toolkit offers practical guidance and actionable techniques to help teams and organizations design and deliver user-centered services effectively.	Public sector	Digital management and execution	Toolkit
Tools for Supporting Systems Thinking and Change Description An FSG blog post compiling tools and resources to apply systems thinking for driving systemic change. Audience Public sector Competency Digital planning and design Type Toolkit	An FSG blog post compiling tools and resources to apply systems thinking for driving systemic change.	Public sector	Digital planning and design	Toolkit
Training Toolkit on Capacities for Digital Government Transformation (Chapter 2) Description This toolkit's chapter focuses on agile government and provides practical guidance on how to apply agile methodologies to digital government transformation. Audience Public sector Competency Digital management and execution Type Reading	This toolkit's chapter focuses on agile government and provides practical guidance on how to apply agile methodologies to digital government transformation.	Public sector	Digital management and execution	Reading
Turning Data into Insights: Data-Driven Decision Making Description This course offered by the Civil Service College in the UK enhances participants' understanding of data-driven decision-making in the public sector. Audience Public sector Competency Data use and governance Type Course	This course offered by the Civil Service College in the UK enhances participants' understanding of data-driven decision-making in the public sector.	Public sector	Data use and governance	Course
Turning the Tide on Open Data Skills in Europe's Public Sector Description This article discusses the importance of open data skills in Europe’s public sector, emphasizing the need for public servants to manage open data effectively. Audience Public sector Competency Data use and governance Type Reading	This article discusses the importance of open data skills in Europe’s public sector, emphasizing the need for public servants to manage open data effectively.	Public sector	Data use and governance	Reading