OmniBot AI Scenario Management Platform

Public sector Germany IRCAI Global Top 100

OmniBot is an AI scenario management platform designed to effectively prepare communities for crises, such as COVID-19, by providing real-time communication through multiple channels, including automated telephone calls and on-site interactions, to gather information, issue warnings, and guide individuals in need.

Service Provision and Delivery

PAO Virtual Assistant

Public sector Colombia Sistemas de decisión automatizada en el sector público colombiano

PAO is a virtual assistant chatbot deployed by the Departamento Administrativo del Servicio Civil Distrital (DASCD) to enhance communication with the public. It answers user inquiries about the functioning of SIDEAP (Sistema de Información y Desarrollo del Estado de la Administración Pública) and the "Talento No Palanca" initiative. The AI tool operates 24/7, ensuring quick, real-time responses and improved accessibility to government services. PAO provides not only information but also access to educational resources, promoting continuous learning for public servants.

Service Provision and Delivery

Particip.ai

Public sector Germany IRCAI Global Top 100

Particip.ai’s Crisis Contact Centers support refugees and people in crisis regions with accessible and objective information. With guidance and orientation, the platform connects people in needs with NGOs and public institutions.

Resource Planning Service Provision and Delivery

Remesh AI

Public sector United States of America IRCAI Global Top 100

Remesh AI is a platform that facilitates real-time audience engagement, allowing participants to interact with and vote on each other’s responses to gather insights.

Service Provision and Delivery

Social Water Tariff at Nantes Métropole

Public sector France Joint Research Centre Data Catalogue: Public Sector Tech Watch latest dataset of selected cases

Nantes Métropole has developed an open-source algorithm to determine eligibility for assistance with drinking water tariffs. This algorithm focuses on the declarative aspect of the social water pricing program, targeting specific beneficiaries. It calculates eligibility based on household income and family composition. Applicants submit their requests at the town hall, where agents collect supporting documents and input the necessary information into Deltas, software developed by Nantes Métropole. The algorithm processes the data in real-time and provides immediate feedback on eligibility. The system is open-source and available under the CeCILL-B license, reinforcing transparency in public decision-making.

Monitoring and Control Service Provision and Delivery

Solidarity-based transport pricing at Nantes Métropole

Public sector France Joint Research Centre Data Catalogue: Public Sector Tech Watch latest dataset of selected cases

Nantes Métropole has developed an algorithm to determine eligibility for free or reduced-fare unlimited transit passes based on household income and family composition. Applicants submit requests at the town hall, where agents collect supporting documents and input the necessary data into Deltas, a software developed by Nantes Métropole. The algorithm processes this information in real-time, providing an immediate decision on eligibility. The algorithm is open-source, reflecting Nantes Métropole’s commitment to transparency in automated decision-making. The code is available for public consultation.

Monitoring and Control Service Provision and Delivery

VU.CITY London

Public sector United Kingdom of Great Britain and Northern Ireland Joint Research Centre Data Catalogue: Public Sector Tech Watch latest dataset of selected cases

VU.CITY is a 3D digital platform that helps visualize the context and impact of new developments across London. It supports local authorities in assessing projects by improving transparency in pre-application stages and providing clear insights for planning committees. This enhances decision-making, allowing administrators to engage effectively with developers, stakeholders, and the public. VU.CITY promotes collaboration, helping local authorities manage urban planning more efficiently and communicate the benefits and potential impacts of developments to citizens.

Monitoring and Control Service Provision and Delivery

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