AnnA Minería

Public sector Colombia Sistemas de decisión automatizada en el sector público colombiano

AnnA Minería is a digital platform developed by the Agencia Nacional de Minería (ANM) to streamline and automate mining title and contract management in Colombia. It combines a Business Process Management (BPM) system with a Geographic Information System (GIS) to ensure mining activities are conducted legally and sustainably, incorporating environmental data to prevent operations in protected areas. The platform reduces processing times and enhances accessibility for users to submit, track, and manage their mining applications securely and efficiently.

Data Validation Service Provision and Delivery

Bürokratt

Public sector Estonia IRCAI Global Top 100

Bürokratt is an interoperable network of chatbots on the websites of public authorities that allows people to obtain information from these authorities through a chat window. It provides individuals, or users, with the opportunity to access direct public and information services using virtual assistants.

Service Provision and Delivery

Chat Super Transport

Public sector Colombia Sistemas de decisión automatizada en el sector público colombiano

The Colombian federal public service ("superintendencia") for transport designed its own chatbot to facilitate communication between the superintendencia and the public, including both individuals and businesses within the transportation sector. It provides real-time support for users seeking assistance with inquiries, complaints, and regulatory issues related to transportation. The Chat Virtual operates as an instant messaging service available through the Superintendencia’s website, allowing for direct communication with staff who can provide clear and accurate information. It was especially crucial during the COVID-19 pandemic as it enabled citizens to resolve issues without needing to visit in person, offering service continuity despite lockdowns. The chatbot handles general queries, complaints, and questions about transportation regulations.

Service Provision and Delivery

Chatico

Public sector Colombia Sistemas de decisión automatizada en el sector público colombiano

Chatico is an AI-powered virtual assistant deployed by the Alcaldía Mayor de Bogotá to provide citizens with information about local government services, participation campaigns, and public services. It helps residents navigate through various government processes such as SISBEN, education, mobility, and public health, offering a 24/7, interactive support channel. The platform also facilitates direct citizen engagement by allowing people to vote on key civic initiatives like "Causas Ciudadanas" (Citizen Causes) and "Presupuestos Participativos" (Participatory Budgets). Chatico operates on multiple channels, including WhatsApp, making it accessible and easy to use for a wide audience. The tool is continually evolving, learning from user interactions to enhance its responses and include more relevant topics like gender violence routes, tourist information, and social assistance.

Service Provision and Delivery

DUET's CityTwin

Public sector Belgium Joint Research Centre Data Catalogue: Public Sector Tech Watch latest dataset of selected cases

DUET's CityTwin platform focuses on urban planning and smart city solutions. It enables cities to create "digital twins," digital replicas of urban environments, to simulate and analyze different scenarios for urban development. Through this platform, municipalities can optimize resources, improve city services, and foster better citizen engagement. The tool is designed to support informed decision-making by integrating real-time data and visualizing complex urban systems.

Monitoring and Control Resource Planning Service Provision and Delivery

Go Vocal (formerly CitizenLab)

Public sector Belgium IRCAI Global Top 100

Go Vocal is a cloud-based tool that allows citizens to participate in local governance and governments to manage community feedback on important policy decisions, using features such as participatory budgeting, surveys, and polls.

Monitoring and Control Service Provision and Delivery

IV.AI

Public sector Canada IRCAI Global Top 100

IV.AI is an artificial intelligence company that specializes in creating AI-driven solutions to improve customer engagement and automate processes. In the public sector, this translates mostly to solutions to help governments improve citizen services and enhance communication between government entities and the public as well as automate administrative tasks and enhance communication.

Monitoring and Control Service Provision and Delivery

Jugalbandi Manager

Public sector India Partnership on AI: AI Tools for Local Newsrooms Database

Jugalbandi Manager is an AI-powered platform that enables users to access and act on information in their native language through conversational interfaces like WhatsApp. It allows users to ask questions about policies, laws, and services, receive responses in text or voice, and take actions such as booking appointments or initiating legal processes—all directly within the same interface. The platform also provides developers with customizable components to integrate into apps or services, enhancing accessibility and enabling scalable solutions.

Access to Justice and Legal Aid Service Provision and Delivery

Jugalbandi Studio

Public sector India Partnership on AI: AI Tools for Local Newsrooms Database

Jugalbandi Studio enables users without coding experience to create functional chatbots by simply describing their desired bot flow in natural language. The AI platform automatically converts these descriptions into working chatbot code. Users can test and iterate the bot in real-time as they build it. The platform is open-source and community-driven, designed to scale access to information and empower citizens to take action.

Access to Justice and Legal Aid Service Provision and Delivery

Meersens

Public sector France IRCAI Global Top 100

Meersens' environmental intelligence suite helps smart cities monitor air quality, pollen levels, noise, and water quality, allowing them to proactively manage risks and improve health outcomes.

Data Validation Monitoring and Control Resource Planning Service Provision and Delivery

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