Learning Resources

This list gathers open-source learning resources (articles, policy reports, courses, and toolkits) to complement the AI tools repository.

This repository is aligned with UNESCO’s Digital Transformation and AI Competency Framework. It aims to support civil servants and governments in developing AI and digital competencies, including Digital Planning and Design, Data Use and Governance, and Digital Management and Execution.

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Resource	Description	Audience	Competency	Type
Digital Public Services: Creating Value Through Citizen-centricity Description This blog post discusses the significance of citizen-centric digital public services. It explores the benefits of designing and delivering services that prioritize citizens' needs, preferences, and expectations. The article explores key considerations for building citizen-centric digital services, such as usability, accessibility, personalization, and data privacy. Audience Public sector Competency Digital management and execution Type Reading	This blog post discusses the significance of citizen-centric digital public services. It explores the benefits of designing and delivering services that prioritize citizens' needs, preferences, and expectations. The article explores key considerations for building citizen-centric digital services, such as usability, accessibility, personalization, and data privacy.	Public sector	Digital management and execution	Reading
Digital Skills and Jobs Description This platform provides opportunities for digital skills training and development across different sectors, including the public sector. Audience Public sector Competency Digital management and execution Type Course	This platform provides opportunities for digital skills training and development across different sectors, including the public sector.	Public sector	Digital management and execution	Course
Digital Skills in the Public Sector Description This collection serves as a repository of resources aimed at enhancing digital skills within the public sector. Audience Public sector Competency Digital management and execution Type Toolkit	This collection serves as a repository of resources aimed at enhancing digital skills within the public sector.	Public sector	Digital management and execution	Toolkit
Digital transformation in government Description This report examines the progress and challenges of digital transformation in government, exploring leadership's role in driving digital change. Audience Public sector Competency Digital management and execution Type Reading	This report examines the progress and challenges of digital transformation in government, exploring leadership's role in driving digital change.	Public sector	Digital management and execution	Reading
Digital transformation is a leadership problem Description This article explores the critical role of leadership in driving successful digital transformation initiatives, emphasizing leaders' need to understand the digital landscape. Audience Public sector Competency Digital management and execution Type Reading	This article explores the critical role of leadership in driving successful digital transformation initiatives, emphasizing leaders' need to understand the digital landscape.	Public sector	Digital management and execution	Reading
EIT Digital - Digital Skills & Entrepreneurship Description This platform offers digital courses and learning resources to enhance digital competencies across various domains. Audience Public sector Competency Digital management and execution Type Course	This platform offers digital courses and learning resources to enhance digital competencies across various domains.	Public sector	Digital management and execution	Course
Elements of AI Description This course provides an introduction to the fundamental concepts of artificial intelligence. Created by the University of Helsinki and Reaktor, "Elements of AI" offers a comprehensive overview of AI technologies, applications, and societal impacts. Participants learn about machine learning, neural networks, ethics in AI, and how AI is transforming various industries. Audience Public sector Competency Data use and governance Type Course	This course provides an introduction to the fundamental concepts of artificial intelligence. Created by the University of Helsinki and Reaktor, "Elements of AI" offers a comprehensive overview of AI technologies, applications, and societal impacts. Participants learn about machine learning, neural networks, ethics in AI, and how AI is transforming various industries.	Public sector	Data use and governance	Course
Emerging Approaches to Data-Driven Innovation in Europe Webinar Description This webinar explores emerging data-driven innovation approaches in Europe and their impact on policymaking. Audience Public sector Competency Data use and governance Type Course	This webinar explores emerging data-driven innovation approaches in Europe and their impact on policymaking.	Public sector	Data use and governance	Course
Empowering public service: Responsible Generative AI use Description "Responsible AI for the Public Sector: Using Generative AI at Work” helps public sector professionals integrate GenAI tools into your government work, enhancing public service delivery while managing risks responsibly. Audience Public sector Competency Digital planning and design Type Toolkit	"Responsible AI for the Public Sector: Using Generative AI at Work” helps public sector professionals integrate GenAI tools into your government work, enhancing public service delivery while managing risks responsibly.	Public sector	Digital planning and design	Toolkit
Enabling Policy-Makers to Become Digital Transformation Leaders Description This publication focuses on enabling policy-makers to become effective leaders in driving digital transformation, discussing leadership in shaping digital policies. Audience Public sector Competency Digital management and execution Type Reading	This publication focuses on enabling policy-makers to become effective leaders in driving digital transformation, discussing leadership in shaping digital policies.	Public sector	Digital management and execution	Reading