Public
sector
Media
Judiciary

OmniBot AI Scenario Management Platform

Public sector Country or Region Germany
Sourced From
IRCAI Global Top 100 International Research Centre on Artificial Intelligence (2025) 'IRCAI Global Top 100'. Available at: https://ircai.org/global-top-100-outstanding-projects/results/ (Accessed March 2025).
OmniBot is an AI scenario management platform designed to effectively prepare communities for crises, such as COVID-19, by providing real-time communication through multiple channels, including automated telephone calls and on-site interactions, to gather information, issue warnings, and guide individuals in need.
Service Provision and Delivery

These tools enhance the delivery of public services by automating processes, improving citizen engagement, and personalizing services based on individual needs. They help in making public services more accessible and efficient.

SDG 3 Good health and well-being
SDG 4 Quality Education
SDG 9 Industry, innovation and infrastructure
SDG 10 Reduced inequalities
SDG 16 Peace, justice and strong institutions
SDG 17 Partnership for the goals
#assist The platform assists public sector organizations by instantly processing requests, reducing wait times and increasing operational efficiency.
#automate Omnibot automates voice and chat-based interactions, improving the speed of service delivery by handling complex inquiries 24/7.
#interact With multimodal AI, Omnibot enables seamless communication across voice and text channels, enhancing engagement with citizens.
Website
Developed by
Civil Society, Private Sector, Public Sector
Deployment Type
Cloud-Based AI Service & API
Community Moderation
Requires community manager
Difficulty Level
Requires developer
License
Proprietary
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User Guide

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The designations used and the presentation of materials throughout this repository do not imply the expression of any opinion on the part of UNESCO and IRCAI concerning the legal status of any country, territory, city or area, or of its authorities, or concerning the delimitation of its frontiers or boundaries. The ideas, opinions, and content presented in this repository are those of the authors; they do not necessarily represent the views of UNESCO and IRCAI and do not commit the Organizations.