Go Vocal (formerly CitizenLab)

Public sector Belgium

IRCAI Global Top 100 International Research Centre on Artificial Intelligence (2025) 'IRCAI Global Top 100'. Available at: https://ircai.org/global-top-100-outstanding-projects/results/ (Accessed March 2025).

Go Vocal is a cloud-based tool that allows citizens to participate in local governance and governments to manage community feedback on important policy decisions, using features such as participatory budgeting, surveys, and polls.

Monitoring and Control

AI tools in this category are used for enhancing transparency, access to information, compliance monitoring, and ensuring regulatory adherence. These applications help in real-time monitoring of various public sector activities and services.

Service Provision and Delivery

These tools enhance the delivery of public services by automating processes, improving citizen engagement, and personalizing services based on individual needs. They help in making public services more accessible and efficient.

SDG 16 Peace, justice and strong institutions

#analyze Understand your community's needs through surveys and polls

#interact Engage your community through option analysis and map-based collaboration

#share Share your policy plans with your community through interactive project timelines, custom project pages and built-in email tools

Website

Developed by: Private Sector
Deployment Type: Web Platform
Community Moderation: Requires community manager
Difficulty Level: Does not require developer
License: Open-source

Back to all

With the support of

User Guide

The designations used and the presentation of materials throughout this repository do not imply the expression of any opinion on the part of UNESCO and IRCAI concerning the legal status of any country, territory, city or area, or of its authorities, or concerning the delimitation of its frontiers or boundaries. The ideas, opinions, and content presented in this repository are those of the authors; they do not necessarily represent the views of UNESCO and IRCAI and do not commit the Organizations.