Civil Resolution Tribunal (CRT)

Judiciary Canada

Resource Centre Cyberjustice and AI by CEPEJ Council of Europe. Resource Centre on Cyberjustice and AI. European Commission for the Efficiency of Justice (CEPEJ), n.d., Available at https://www.coe.int/en/web/cepej/resource-centre-on-cyberjustice-and-ai. (Accessed March 2025).

The online Civil Resolution Tribunal (CRT) in British Columbia (Canada) assists individuals in resolving specific disputes without the need for legal representation. It provides an accessible and efficient way to handle various types of claims. Examples of claims include claims about intimate images shared without people's consent, motor vehicle accidents (and linked entitlement to benefits) and small claims (up to $5k). The CRT process involves four main stages: applying or responding to a claim using the free Solution Explorer, engaging in negotiation through a secure platform to attempt settlement, moving to facilitation with a CRT case manager if negotiation fails, and ultimately receiving a final decision from an independent tribunal member if no agreement is reached, with the option to settle at any stage.

Access to Justice and Legal Aid

Virtual Legal Assistants: AI-powered chatbots and virtual assistants provide legal information and guidance to the public, improving access to legal services and aiding self-represented litigants. Document Automation for Legal Aid: These tools help generate legal documents for individuals who cannot afford legal representation, ensuring broader access to justice.

Operational Efficiency and Case Management

Automated Case Management: AI tools streamline case management processes, including scheduling, tracking case progress, and managing documentation, thereby improving the efficiency of court operations. Speech-to-Text and Transcription Services: These applications convert spoken language into written text for court records, enhancing the accuracy and speed of documentation.

#empower Empower yourself to negotiate by using the CRT's secure platform to reach an agreement on your claim. If negotiation fails, a case manager assists in facilitating the process, ensuring individuals have the support they need to make informed decisions.

#inform Explore the CRT's free Solution Explorer to access legal information and tools that help guide individuals through the claims process. This provides claimants with valuable insights on how to navigate their legal matters effectively.

Website

Developed by: Public Sector
Deployment Type: Web Platform
Community Moderation: Does not require community manager
Difficulty Level: Does not require developer
License: Proprietary

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