Chat Super Transport

Public sector Colombia Service Provision and Delivery

The Colombian federal public service ("superintendencia") for transport designed its own chatbot to facilitate communication between the superintendencia and the public, including both individuals and businesses within the transportation sector. It provides real-time support for users seeking assistance with inquiries, complaints, and regulatory issues related to transportation. The Chat Virtual operates as an instant messaging service available through the Superintendencia’s website, allowing for direct communication with staff who can provide clear and accurate information. It was especially crucial during the COVID-19 pandemic as it enabled citizens to resolve issues without needing to visit in person, offering service continuity despite lockdowns. The chatbot handles general queries, complaints, and questions about transportation regulations.

SDG 9 Industry, innovation and infrastructure

#assist Offers immediate assistance by guiding users through common transportation-related procedures, addressing complaints, and providing detailed information about regulations, current transport conditions, and available services. The chat service also includes problem-solving for urgent transport inquiries.

#inform Provides essential information regarding transportation regulations, sector activities, and related policies to users. Citizens and transport sector businesses can access reliable, clear information about the legal framework, services, and ongoing developments through the official channels, including virtual chat services.

#interact Facilitates real-time interaction and engagement with users, allowing them to submit complaints, resolve grievances, and request support regarding transportation issues. The virtual chat service is available to assist citizens and entrepreneurs with their transport-related questions and complaints, offering direct communication with staff.