Chat Super Transport

Public sector Colombia

Sistemas de decisión automatizada en el sector público colombiano Gutiérrez, Juan David; Muñoz-Cadena, Sarah; Castellanos-Sánchez, Michelle (2023) 'Sistemas de decisión automatizada en el sector público colombiano'. Available at: https://doi.org/10.34848/YN1CRT (Accessed March 2025).

The Colombian federal public service ("superintendencia") for transport designed its own chatbot to facilitate communication between the superintendencia and the public, including both individuals and businesses within the transportation sector. It provides real-time support for users seeking assistance with inquiries, complaints, and regulatory issues related to transportation. The Chat Virtual operates as an instant messaging service available through the Superintendencia’s website, allowing for direct communication with staff who can provide clear and accurate information. It was especially crucial during the COVID-19 pandemic as it enabled citizens to resolve issues without needing to visit in person, offering service continuity despite lockdowns. The chatbot handles general queries, complaints, and questions about transportation regulations.

Service Provision and Delivery

These tools enhance the delivery of public services by automating processes, improving citizen engagement, and personalizing services based on individual needs. They help in making public services more accessible and efficient.

SDG 9 Industry, innovation and infrastructure

#assist Offers immediate assistance by guiding users through common transportation-related procedures, addressing complaints, and providing detailed information about regulations, current transport conditions, and available services. The chat service also includes problem-solving for urgent transport inquiries.

#inform Provides essential information regarding transportation regulations, sector activities, and related policies to users. Citizens and transport sector businesses can access reliable, clear information about the legal framework, services, and ongoing developments through the official channels, including virtual chat services.

#interact Facilitates real-time interaction and engagement with users, allowing them to submit complaints, resolve grievances, and request support regarding transportation issues. The virtual chat service is available to assist citizens and entrepreneurs with their transport-related questions and complaints, offering direct communication with staff.

Website

Developed by: Public Sector
Deployment Type: Cloud-Based AI Service & API
Community Moderation: Does not require community manager
Difficulty Level: Does not require developer
License: Proprietary

Back to all

With the support of

User Guide

The designations used and the presentation of materials throughout this repository do not imply the expression of any opinion on the part of UNESCO and IRCAI concerning the legal status of any country, territory, city or area, or of its authorities, or concerning the delimitation of its frontiers or boundaries. The ideas, opinions, and content presented in this repository are those of the authors; they do not necessarily represent the views of UNESCO and IRCAI and do not commit the Organizations.