Bürokratt

Public sector Estonia

IRCAI Global Top 100 International Research Centre on Artificial Intelligence (2025) 'IRCAI Global Top 100'. Available at: https://ircai.org/global-top-100-outstanding-projects/results/ (Accessed March 2025).

Bürokratt is an interoperable network of chatbots on the websites of public authorities that allows people to obtain information from these authorities through a chat window. It provides individuals, or users, with the opportunity to access direct public and information services using virtual assistants.

Service Provision and Delivery

These tools enhance the delivery of public services by automating processes, improving citizen engagement, and personalizing services based on individual needs. They help in making public services more accessible and efficient.

SDG 8 Decent work and economic growth

SDG 9 Industry, innovation and infrastructure

SDG 16 Peace, justice and strong institutions

SDG 17 Partnership for the goals

#assist Guide users seamlessly to relevant information and services, ensuring a smooth and efficient experience across public authority websites.

#automate Handle repetitive inquiries instantly, providing citizens with quick and reliable information while freeing up human agents for more complex tasks.

Website

Developed by: Public Sector
Deployment Type: Web Platform
Community Moderation: Requires community manager
Difficulty Level: Requires developer
License: Open-source

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User Guide

The designations used and the presentation of materials throughout this repository do not imply the expression of any opinion on the part of UNESCO and IRCAI concerning the legal status of any country, territory, city or area, or of its authorities, or concerning the delimitation of its frontiers or boundaries. The ideas, opinions, and content presented in this repository are those of the authors; they do not necessarily represent the views of UNESCO and IRCAI and do not commit the Organizations.